Lexus ES: Unable To Connect To Call Center
DESCRIPTION
This may occur when the intensity of telephone radio frequency was very weak, or the safety connect system has a malfunction and a DTC is set.
PROCEDURE
| 1. | CHECK COMMUNICATION SERVICE CONDITION |
(a) Move the vehicle.
(1) If the vehicle is outside the communication service area, move the vehicle to a communication service area, wait for a while and perform the operation again.
OK:
Same problem does not occur.
| OK | .gif) | END |
|
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| 2. | CHECK DTC |
(a) Turn the engine switch off.
(b) Connect the Techstream to the DLC3.
(c) Turn the engine switch on (IG) and wait for 10 seconds or more.
(d) Turn the Techstream on.
(e) Clear the DTCs.
Body Electrical > Telematics > Clear DTCs(f) Check for DTCs and check that no DTCs are output.
Body Electrical > Telematics > Trouble CodesOK:
No DTCs are output.
| NG | | GO TO DIAGNOSTIC TROUBLE CODE CHART |
|
| 3. | CHECK DCM OPERATION HISTORY |
(a) Check "DCM Operation History".
Click here .gif)
| Result | Proceed to |
|---|---|
| Electric Level is weak (Level 0 or Level 1) | A |
| No problems with signal strength or communication | B |
HINT:
If there was a communication problem in the past but the communications are working correctly now, it is possible that the source of the problem was temporary radio interference, or the vehicle may have been outside the service area.
| B | | CONTACT SERVICE CENTER |
|
| 4. | REPLACE DCM (TELEMATICS TRANSCEIVER) |
(a) Replace the DCM (telematics transceiver) with a new one.
Click here
NOTICE:
- The engine switch must be off.
- Do not exchange the DCM (telematics transceiver) with one from another vehicle.
| NEXT | | PERFORM DCM ACTIVATION |
READ NEXT:
Vehicle Control History
VEHICLE CONTROL HISTORY NOTICE: Make sure to record any output Vehicle Control History codes before clearing them and checking the Vehicle Control History again. CHECK VEHICLE CONTROL HISTORY NOTICE:
Acn Call End
ACN CALL END ACN CALL END This function terminates the ACN (Automatic Collision Notification) to the telematics provider. After a collision in which the DCM receives "Collision Detection Signal", the
SEE MORE:
Adjustment
ADJUSTMENT CAUTION / NOTICE / HINT *a Centering Bolt *b Standard Bolt HINT:
Centering bolts are used to mount the door hinge to the door. The door cannot be adjusted with the centering bolts installed. Substitute the centering bolts with standard bolts when making adjustments.
Sp
How To Proceed With Troubleshooting
CAUTION / NOTICE / HINT HINT:
Use the following procedure to troubleshoot the panoramic moon roof system.
*: Use the Techstream.
PROCEDURE 1. VEHICLE BROUGHT TO WORKSHOP
NEXT 2. CUSTOMER PROBLEM ANALYSIS HINT:
In troubleshooting, confirm that the problem
