Lexus ES manuals

Lexus ES: Confirm Cellular Phone Functionality

PROCEDURE

1.

CHECK CUSTOMER'S CELLULAR PHONE COMPATIBILITY

(a) Check if the cellular phone is compatible (Refer to http://www.lexus.com/MobileLink/).

Result

Proceed to

Cellular phone is compatible.

A

Cellular phone is not compatible.

B

HINT:

It is important to check the cellular phone compatibility charts carefully:

  • Some apps may only work on cellular phones.
  • Some apps may only work when paired to a vehicle.
  • Some cellular phones do not support all features.
B

RECOMMEND COMPATIBLE CELLULAR PHONE

A

2.

CONFIRM CELLULAR PHONE SIGNAL

(a) A 3G or higher connection is required for proper LEXUS App Suite functionality. If a 3G or higher connection is not available, some apps may not function properly. ("Wi-Fi" is not an approved connection for Enform services.)

NEXT

3.

CONFIRM THE LEXUS APP SUITE APP IS DOWNLOADED TO THE CUSTOMER'S CELLULAR PHONE

(a) Turn the cellular phone on.

(b) Check that the LEXUS App Suite app has been downloaded.

Result

Proceed to

LEXUS App Suite app has not been downloaded.

A

LEXUS App Suite app has been downloaded.

B

B

GO TO STEP 5

A

4.

DOWNLOAD LEXUS APP SUITE APP

(a) Download the LEXUS App Suite app.

Result

Proceed to

LEXUS App Suite app downloaded successfully.

A

LEXUS App Suite app did not download successfully.

B

HINT:

Contact the service provider or cellular phone manufacturer if assistance is required for downloading the LEXUS App Suite app or resetting the customer's cellular phone.

B

RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN

A

5.

CHECK IF THE CUSTOMER'S ACCOUNT IS VALID AND ACTIVE

(a) Start the LEXUS App Suite app on the customer's cellular phone.

(b) Sign out of the account (if currently signed in).

(c) Sign in using the customer's account information.

Result

Proceed to

Sign in to LEXUS App Suite app is not successful.

A

Sign in to LEXUS App Suite app is successful.

B

HINT:

The purpose of signing out of the account and then signing back in is to ensure that the correct account is used.

B

GO TO STEP 9

A

6.

RECORD ERROR MESSAGES IF PRESENT

NEXT

7.

CONFIRM THE CUSTOMER'S CELLULAR PHONE WITH A KNOWN GOOD ENFORM ACCOUNT (e.g. DEALER DEMO ACCOUNT)

(a) Start the LEXUS App Suite app on the customer's cellular phone.

(b) Sign out of the customer's account (if currently signed in).

(c) Sign in using a known good Enform account (e.g. dealer demo account).

Result

Proceed to

Sign in using known good account is successful.

A

Sign in using known good account is not successful.

B

HINT:

  • The purpose of signing out of the account and then signing back in is to ensure that the correct account is used.
  • Upon completion of this procedure, be sure to sign out of the known good account on the customer's cellular phone.
  • If sign in using a known good account is successful, the customer's account has a problem. Instruct the customer to visit http://www.lexus.com/MobileLink/ or contact Enform customer support for account status verification.
A

CUSTOMER ACCOUNT ISSUE (SIGN OUT OF THE DEALER DEMO ACCOUNT)

B

8.

CONFIRM ENFORM SERVICES ARE AVAILABLE

(a) Start the LEXUS App Suite app on a known good cellular phone.

(b) Sign out of the account (if currently signed in).

(c) Sign in using a known good Enform account (e.g. dealer demo account).

Result

Proceed to

Sign in to LEXUS App Suite app is successful.

A

Sign in to LEXUS App Suite app is not successful.

B

HINT:

Contact the service provider or cellular phone manufacturer if assistance is required for resetting the customer's cellular phone.

A

RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN

B

ENFORM SERVICES ARE CURRENTLY UNAVAILABLE

9.

CHECK ENFORM SEARCH FUNCTION ON CUSTOMER'S CELLULAR PHONE

(a) Sign in to the LEXUS App Suite app on the customer's cellular phone.

(b) Start a search app (e.g. Bing) within the LEXUS App Suite app.

(c) Check that a search can be made.

Result

Proceed to

App search is successful.

A

App search is not successful.

B

A

PROCEED TO NEXT SUSPECTED AREA SHOWN IN PROBLEM SYMPTOMS TABLE

B

10.

RECORD ERROR MESSAGES IF PRESENT

NEXT

11.

CHECK ENFORM SEARCH FUNCTION ON KNOWN GOOD CELLULAR PHONE

(a) Sign in to the LEXUS App Suite app on a known good cellular phone.

(b) Start a search app (e.g. Bing) within the LEXUS App Suite app.

(c) Check that a search can be made.

Result

Proceed to

App search is successful.

A

App search is not successful.

B

HINT:

Contact the service provider or cellular phone manufacturer if assistance is required for resetting the customer's cellular phone or known good cellular phone.

A

RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN

B

RESET KNOWN GOOD CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN

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